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Terms and Conditions

Last Updated: 25 January 2026

Welcome to Vacanzy! By accessing our platforms, using our services, or creating an account, you agree to the following Terms and Conditions. Please read them carefully.

Comprehensive Terms & Conditions

Vacanzy Corporate Services

Last Updated: 25 January 2026

These Terms and Conditions ("Terms") form a legally binding agreement between Vacanzy FZ LLC, a company incorporated in the United Arab Emirates ("Vacanzy", "Company", "we", "our", "us") and any individual or legal entity ("Client", "you", "your") that engages Vacanzy for any service, whether paid or unpaid.

Acceptance of a quotation, invoice, payment, email confirmation, WhatsApp approval, portal registration, or document submission constitutes full acceptance of these Terms.

Legal Capacity & Authority

1.1 The Client confirms that they:

  • Are legally competent to enter into binding agreements
  • Have authority to act on behalf of the company (if corporate)
  • Are not restricted under UAE or international laws

1.2 Vacanzy reserves the right to request proof of authority at any stage.

Scope of Engagement

2.1 Vacanzy provides administrative, advisory, facilitation, and coordination services only.

2.2 Vacanzy is not a government authority, immigration office, bank, embassy, or free zone.

2.3 No representation made by Vacanzy shall be construed as:

  • Legal advice
  • Immigration advice
  • Financial or tax advice

Clients are advised to seek independent professional counsel where required.

No Guarantee Clause (Critical)

3.1 Vacanzy does not guarantee:

  • Visa approvals
  • Trade license issuance
  • Name approval
  • Bank account opening
  • Immigration clearance
  • Processing timelines

3.2 Approval decisions rest solely with authorities, including but not limited to:

  • UAE Free Zones
  • UAE Immigration
  • MOFA
  • Embassies
  • Banks

3.3 Any rejection or delay does not constitute service failure by Vacanzy.

Client Declarations & Warranties

The Client declares that:

4.1 All documents submitted are:

  • Authentic
  • Valid
  • Legally obtained

4.2 No information is:

  • False
  • Misleading
  • Omitted deliberately

4.3 The Client has no undisclosed criminal, immigration, compliance, or financial issues that may affect approvals.

Vacanzy shall not be liable for consequences arising from undisclosed information.

AML, KYC & Due Diligence

5.1 Vacanzy complies with UAE AML & CFT regulations.

5.2 Vacanzy may:

  • Conduct KYC verification
  • Request source of funds
  • Reject or stop services without explanation

5.3 Failure to comply with AML requests may result in immediate termination without refund.

Fees, Pricing & Adjustments

6.1 Fees consist of:

  • Vacanzy service fees
  • Government fees
  • Third-party fees

6.2 Once a service is initiated, service fees are strictly non-refundable.

6.3 Government and third-party charges are non-refundable under all circumstances.

6.4 Prices may change due to:

  • Policy amendments
  • Authority revisions
  • Emergency regulatory updates

Clients shall bear the difference if revisions occur after engagement.

Installments, Cheques & Defaults

7.1 Where installments or post-dated cheques are agreed:

  • Any bounce constitutes material breach
  • Penalties, bank charges, and legal costs apply

7.2 Vacanzy may:

  • Suspend services
  • Initiate legal recovery
  • Report default if required by law

Timelines & Delays

8.1 All timelines are indicative only.

8.2 Vacanzy shall not be liable for delays caused by:

  • Government systems
  • Security checks
  • Compliance reviews
  • Force majeure events

Third-Party Dependency Disclaimer

9.1 Vacanzy relies on:

  • Free zones
  • Typing centers
  • Translation agencies
  • Medical centers
  • Insurance providers

9.2 Vacanzy is not responsible for:

  • Errors by third parties
  • Service quality of third parties
  • Loss caused by third parties

Refund & Cancellation Policy (Strict)

10.1 Refunds are exceptional, not standard.

10.2 No refunds shall be issued if:

  • Service work has started
  • Government fees are paid
  • Application is rejected
  • Client delays or withdraws

10.3 Approved refunds are processed within 30–45 working days, after deductions.

Communication & Records

11.1 Communication via:

  • Email
  • WhatsApp
  • Portal notifications

shall be considered official record.

11.2 Failure to read or respond does not relieve Client obligations.

Data Processing & Consent

12.1 Client authorizes Vacanzy to:

  • Store documents digitally
  • Share data with authorities
  • Retain records as per UAE law

12.2 Vacanzy shall not be liable for:

  • Government data leaks
  • Third-party data breaches

Intellectual Property & Confidentiality

13.1 All systems, portals, templates, designs, and workflows are Vacanzy IP.

13.2 Unauthorized use constitutes legal infringement.

Limitation of Liability (Strong Protection)

14.1 Vacanzy shall not be liable for:

  • Lost profits
  • Business interruption
  • Visa bans
  • Reputation damage

14.2 Maximum liability is strictly limited to fees actually paid for the relevant service.

Indemnification

The Client indemnifies Vacanzy against:

  • Fines
  • Claims
  • Legal actions
  • Government penalties

arising from Client actions or information.

Suspension & Termination

Vacanzy may suspend or terminate services immediately if:

  • Payment default occurs
  • Compliance issues arise
  • Client becomes uncooperative

Termination does not trigger refunds.

Force Majeure

Vacanzy shall not be liable for delays or failure caused by:

  • Natural disasters
  • Pandemics
  • Government shutdowns
  • Regulatory changes

Governing Law & Jurisdiction

Governed by laws of the UAE.

Exclusive jurisdiction lies with UAE Courts.

Entire Agreement & Priority

These Terms override:

  • Emails
  • WhatsApp messages
  • Verbal statements

unless expressly agreed in writing.

Acceptance Clause

By proceeding with Vacanzy services, the Client confirms full acceptance without reservation.

Acceptance of a quotation, invoice, payment, email confirmation, WhatsApp approval, portal registration, or document submission constitutes full acceptance of these Terms.